The purpose of the following document is to inform you of:
- our information handling practices;
- the reasons for these practices;
- security steps in place to protect your information; and
- your role in controlling your own personal information.
Collecting Personal Information
At the CHBA - Alberta, we collect personal information to
better serve your needs. Whether it be purchasing products and
services from us or obtaining other services, we are here to make sure
that you get everything you need.
In order to provide you with our wide variety of services, products,
and promotions, we may collect the following information when necessary:
- contact and mailing information such as name, address, telephone numbers, fax numbers and email addresses;
- credit information, and personal references of those who are applying for credit;
- any other relevant information which is necessary to provide you with our products and services.
We may need to collect other personal information depending on the
circumstances, but we will ask you directly and ensure that you agree.
Safeguarding Your Personal Information
Like you, we at the CHBA - Alberta respect your personal
information. Part of valuing your personal information is making sure
that it is protected and kept confidential. We achieve this by:
- keeping our records in locked filing cabinets;
- having up to date computer security such as passwords,
- encryption and firewalls;
- where third parties are hired to assist us with providing products
and services to you for your home, we have them sign a privacy and
confidentiality agreement to ensure that your personal information is
protected by them.
Updating Your Personal Information
The CHBA - Alberta will do its best to ensure that your
personal information is correct and kept current. A customer service
representative will contact you to verify your personal information
before any decisions are made or action is taken based on that
information.
We will keep your information as long as is necessary to continue to
meet your customer needs and any legal requirements we may have.
However, once your personal information is no longer needed, we will
destroy it.
If your personal information changes, please inform us of the change
and any other information you feel is necessary. Also, if your
personal information is incorrect, then please notify us of the correct
information.
Controlling Your Personal Information
We believe that part of establishing trust and integrity comes from allowing you to control your own personal information.
As such, we will collect information about you on a voluntary
basis. However, in some circumstances before we collect personal
information from you, we will have you complete a consent form which
authorizes our collection, use and disclosure of your personal
information.
If you have questions or concerns about the handling of your
personal information or wish to withdraw your consent, please contact
Grant Ainsley, the Alberta Home Builders Association Privacy Officer,
at (780) 424 - 5890 or grant@chbaalberta.ca. Our representatives would be happy to assist you.
Accessing Your Personal Information
Canadian Home Builders Association - Alberta Privacy
Officer provides you with the opportunity to access your personal
information that is held by us. It is our policy to ensure that
customers receive one complimentary copy of all their documents to keep
in their own personal file. If you require another copy of such
information or further information, please contact The Canadian Home
Builders Association - Alberta Privacy Officer at (780) 424 - 5890 or grant@chbaalberta.ca. Please note that a nominal fee may be charged based on the volume of information requested.
If
you have more questions about your privacy rights in Alberta please
visit the website of the Office of the Information and Privacy
Commissioner at
www.oipc.ab.ca.
